Facilitating project management through effective quality management: the need for implementing ISO 9000 in construction

Quality Management and Iso 9000 Standards in the Egyptian Construction Industry

Quality is considered to be one of the most critical and widely discussed issues worldwide nowadays. It is considered to be one of the key factors that affect customer satisfaction. ISO 9000 standards are the most popular and formal quality management systems that help companies in identifying and meeting their customers’ requirements and expectations. ISO 9000 certification has become a prereq...

Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000

This paper investigates the effects of implementing the international standard ISO 9000 on measures of business and operating performance. Based on the literature and a case study we identified two stages in implementing ISO 9000—(1) Installation, which has two dimensions: (a) external coordination and (b) integration; and (2) Usage, which also has two dimensions: (a) in daily practice and (b) ...

Iso 9000 Quality Management Principles and Guidelines on Their Application

The need for implementing total quality management in education

There is a consensus that the quality of the US education system is deteriorating. This deterioration is evidenced by declining test scores, graduates with inadequate basic skills, increasing dropout rates, and a widening gap between industry needs and student capabilities (Fisher, 1993; Schargel, 1993). Society, on the other hand, has responded to this decline by demanding higher test scores a...

Improvement of project management office performance: An empirical investigation of effective factors in iranian construction industry

Project management office (PMO) is a new emerging concept in Iranian construction industry. Executives expect this organizational unit to add value to the business, and meet the demands of stakeholders by performing specialized tasks ranging from providing project management support to portfolio management. In this regard, PMO managers have long faced the question of how to improve the performa...